Customer Service

Customer Service Team at Doncaster

Whichever branch you buy from, we have a great team, focused on customer service, to help you out every step of the way. Our emphasis on service makes ordering from Truemans even easier:

  1. Enquire by email, fax, phone or in person and get a price back usually within two hours.
  2. Quote is sent back for you to approve, sign and return to place order. We’ll send you a text once we process your order.
  3. Once order is ready (usually within 5 – 10 days), delivery/collection of goods is arranged by branch staff.
  4. Collect your order from one of our trade counters or we can deliver it to you.
  5. Upon delivery/collection you’ll receive a free marketing support pack and free packs and fixings.

Customer testimonials regarding our service

“We have been dealing with yourself for just short of 12 months now, and from the outset your company has supplied us with a consistently good standard of products which is supported by a professional team, who show respect, willingness and professionalism.” – Malcom, owner of a window installations company.

“First class service, staff always helpful supported by an excellent product” – Graham, local window installer.

“Friendly, helpful staff, always happy to oblige when any problems occur and deliveries on time, every time. My overall conclusion of Truemans; their service and product is very good and we look forward to a long and prosperous working relationship with them for years to come.” – Lee, owner of a window supply and installation company.

“Having used quite a few window suppliers in the past 20 years, I can say without question that Truemans are the best I have ever used. The quality of the Rehau profile means you know that you’re getting a top class frame. The way their quotes are printed and detail everything I need to know is fantastic, prices are very competitive and their after sale service is second to none, as is delivery and turnaround. Along with this, I receive a marketing support package totally free!” – Bernard, owner of window and joinery company.